Help Centre: Twins, Credits, Billing & Rights | Motionbar

Question 1

What do I need to make a twin?

Accepted Answer

Three photos — front, left, right — in even light, and one spoken sentence of about two seconds. A phone is fine. Sunglasses, hats and heavy backlight are not.

Question 2

How long does cloning take?

Accepted Answer

About two minutes for the face, thirty seconds for the voice. You will get an email when it is ready if you close the tab.

Question 3

How long does a video take?

Accepted Answer

Render time depends on length and settings. You can leave the tab open or come back when the job finishes.

Question 4

What ratios and resolutions can I export?

Accepted Answer

Common ratios include 9:16, 1:1, 4:5 and 16:9. Exact max resolution follows your plan in the studio.

Question 5

Can I clone someone else?

Accepted Answer

Only if they complete the consent flow themselves — a live recording of a phrase generated at that moment. There is no way around this and support cannot unlock it.

Question 6

Can I have more than one twin?

Accepted Answer

You can keep more than one twin on paid plans. Retiring a twin frees the slot after the deletion window closes.

Question 7

The face drifts on fast head turns. What helps?

Accepted Answer

Re-clone with sharper source photos and even light on both sides of the face. Avoid strong side light in the source set — it bakes a shadow the model then tries to reproduce at every angle.

Question 8

How do I delete my twin?

Accepted Answer

Twin settings, Delete twin. It leaves live systems immediately and encrypted backups within 30 days, and you get a written confirmation. Videos already rendered stay in your library unless you delete them too.

Question 9

Can my twin speak other languages?

Accepted Answer

Twenty-nine, with your own voice timbre. Lip sync is re-rendered per language rather than dubbed over the original mouth shapes.

Question 10

How much does a video cost?

Accepted Answer

A 30-second talking head is 40 credits, a product ad with b-roll is 90, a 60-second listing tour is 140, a series episode is 420. The exact price shows before you hit generate.

Question 11

Do credits expire?

Accepted Answer

Monthly credits roll over for one cycle. Purchased packs never expire while your plan is active.

Question 12

What happens if a render fails?

Accepted Answer

It refunds automatically. If the render technically succeeded but is unusable, support will credit the first two each month.

Question 13

Can I get a refund?

Accepted Answer

Within 14 days of your first payment, if you have spent fewer than 500 credits. Full terms are in the Terms of service.

Question 14

Who owns the videos?

Accepted Answer

You do, on every paid plan, including commercial use. Free-plan output is for evaluation only.

Question 15

Do I have to disclose that a video is AI?

Accepted Answer

Whether you must disclose AI-generated content in the caption depends on the platform and your jurisdiction — many ad platforms require it.

Question 16

Someone made a video of me. What do I do?

Accepted Answer

Send the link to security@motionbar.ai. Likeness reports are triaged in under an hour and the content comes down first.

Question 17

Is my likeness used to train your models?

Accepted Answer

No. Twins are per-account artefacts and are never pooled, shared or used to improve a base model. Details on the Trust & security page.

Answers, in the order
people need them.

Getting started

Your twin

Credits and billing

Rights and safety

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